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Protecting Your Privacy
At CNP, we are 100% committed to protecting the privacy and security of our customers and web site visitors. If you have any questions about how we Protect Your Privacy, drop us a line at CS@cnpprofessional.co.uk
At CNP we collect and hold the following information when you create an order:
· Name
· Address (billing and delivery)
· Contact information (telephone number & email address)
· Your marketing preferences (opt in) to receive
How we use your information
We use your information in a number of different ways — what we do depends on the information you have given us.
Your name and contact details
How we use your name & contact details | Why do we do this? |
To deliver your purchases to the address of your choosing | We’ve got to do this to perform our contract with you and therefore we use your address and name to send your products to you. |
Send you service messages by text or e-mail, such as order updates. | This keeps you up to date with when you are receiving your order. |
Sending you information by email. | To keep you up to date. We only send this with your permission. |
Fraud prevention and detection | To prevent and detect fraud against either you or CNP. |
Showing you CNP adverts as your browse the web | So you can see our latest products and deals |
Finding out what you, and other customers, like | To help us develop our product offerings and ensure we are offering you what you want and when you want it. |
Your date of birth information
How we use your date of birth | Why? |
Fraud prevention and detection | To prevent and detect fraud against either you or CNP |
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.
How we use your payment information | Why? |
Take payment, and give refunds | We’ve got to do this to perform our contract with you by taking payment for the goods you have ordered. |
Fraud prevention and detection | To prevent and detect fraud against either you or CNP. |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
How we use your purchase history and saved items | Why? |
Sell you things you want. | We want you to be able to buy the products you want. |
Provide customer service and support, and handle returns | We’ve got to do this to perform our contract with you. If something is not right with your order we need to rectify it so having history ensures we can do this. |
Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website.
Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
How we use information about your phone or laptop, and how you use our website and app | Why? |
Improve our website and set default options for you. | It helps us give you the best possible shopping experience on our site. We want to make it as easy as possible for you to shop. |
Protect our website | To prevent and detect fraud against either you or CNP and to meet our legal obligations about looking after your data. |
Your responses to surveys, competitions and promotions
How we use your responses to surveys, competitions and promotions | Why? |
Run the survey, competition or promotion | It allows you to have your say in the things we do and allows you the opportunity to win prizes (if you are lucky - MANY ARE :) ) |
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.
However, we have to share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
· Payment service providers and delivery companies - These are essential for us to get your products to you and to take payments.
· Professional service providers, such as email marketing platforms (mailchimp) and website hosts (visualsoft), who help us run our website and email marketing campaigns.
· Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
We may provide third parties with aggregated but anonymised information and analytics about our customers BUT we will ensure that identifying information is not included in this.
Marketing Messages from CNP
If you have told us we can through account opt in or website opt in, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you see and find our products. You may unsubscribe from this messages at any time.
How to stop marketing messages from CNP
You can stop receiving marketing messages from us at any time.
You can do this:
· Through your account settings
· By clicking on the ‘unsubscribe’ link in any email
· By contacting our customer service team at cs@cnpprofessional.co.uk